Refund Policy

If there is any reason you are not satisfied with your purchase, you have 30 days from date of purchase to return it, no questions asked.

  1. Returns are accepted within the first 30 days from the date of purchase. If you are within your first 30 days, please contact our Customer Support Team via email at help@pinpointpro.co.uk

 

  1. Once we receive your email, Our customer support team will send you an address for return. We do not cover the shipping cost for the returned units. We advise that you hold onto your tracking information as we are not responsible for lost packages by third party carriers

 

  1. Once we receive the return unit, provided it is still in its original condition, it will take approximately 2 business day to process a refund.

 

  1. Once we issue the refund, it can take 5-7 business days for it to reflect in your original method of payment.

If you have any questions at all regarding our Returns Policy please reach out directly to us at help@pinpointpro.co.uk and a member of our team will endeavour to reply within 1 business day. Alternatively, you can reach us on 0203 488 4268